Core
Chargebacks & Reversals
How reversed conversions affect your balance, and what happens if a refund comes after you've already been paid.
When conversions get reversed
- Customer requests a refund within the return window
- Chargeback is filed against the brand
- Brand identifies fraudulent traffic (bad card, fake signup)
- Conversion doesn’t match the brand’s target geography or profile
What happens on your side
If reversed while status is Pending or Approved
The conversion flips to Rejected. Balance in that bucket decreases by the reversed amount. Clean.
If reversed after status was Paid but before 7-day hold clears
Balance in the Held bucket decreases. You never see the money as Available. Clean.
If reversed after money hit your Available balance
This is the edge case. Two possibilities:
- Your Available balance is still above the reversal amount: we deduct from it directly.
- Your Available balance is below the reversal amount: we deduct what we can, and future confirmed conversions go toward the debt before crediting you.
Post-payout chargebacks.If a reversal arrives after we’ve already paid you the money, our Partner Agreement gives us the right to invoice you for the amount. In practice, we absorb small amounts (<$50) and only invoice for material sums.
The 7-day hold protects you
Every payout sits in the Held bucket for 7 days after admin marks it paid. During that window, reversals eat into Held first — so most reversals never touch your withdrawable Available balance.
How to reduce reversals
- Only send target-geo traffic to brands with geo restrictions
- Avoid coupon and incentive traffic unless the brand explicitly allows it
- Disclose the affiliate nature clearly — buyers regret is a top chargeback cause
- Send higher-intent traffic (comparison content, product reviews) rather than tricky funnels
Last updated July 2026